FMCH Names July Employee of the Month

From left to right: Vicki Kokjohn, VP, Employee Operations; Lynda Rickelman; Jeremy Alexander, VP, Finance and acting President/CEO present Rickelman a plaque honoring her with the July FMCH Employee of the Month. Photo courtesy of FMCH

Fort Madison Community Hospital recognized Lynda Rickelman as their July Employee of the Month. Rickelman is the helpful, friendly face at the Main Information desk at FMCH. She has been with FMCH for forty years. Rickelman was recognized with this nomination:
This individual has been with FMCH for many years but her energy never expires.  She greets everyone with a friendly hello, either in person or when answering the phone.   Her current position allows her to be the one of the first people guests see when they enter FMCH and without fail uses AIDET, escorts and assists them thinking customer service and safety first. When asked she helps out Marketing, HR and the Foundation departments with special projects and mailings.  She assists many department leaders with special projects, typing policies or helping out wherever needed. If we have a rider that has special needs or request she makes sure the van driver is aware of any concerns etc. She interacts with guests, patients, volunteers, staff, and physicians; always sure to put her best foot forward.  Her wealth of knowledge and her willingness to stay informed makes her a great resource for many people. Sometimes an individual like this person needs to be recognized not because of one situation but because every day she is here, she lives our standards of behaviors.  She takes great pride and ownership in her role at FMCH and we are lucky to have her.
Rickelman expressed this about working at FMCH, “Everyone I meet makes a difference in what I do at FMCH including all of the FMCH employees, past and present. I love being able to help our patients, their families and my co-workers.”
Rickelman enjoys spending time outdoors, camping, fishing or reading, with her husband, their two grown children and her five grandchildren.
The Employee of the Month is an initiative developed by the Reward & Recognition team. Each month a FMCH employee is honored for going above and beyond for the good of the patient, their co-workers and the organization.

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