FORT MADISON – Fort Madison Community Hospital recognized Erica Huffman as their August Employee of the Month. Huffman works in the Patient Financial Services (PFS) department. She has been with FMCH for over seventeen years. Huffman was recognized with this nomination:
This employee always comes to work with a kind and positive attitude. She has to handle many calls but is always respectful and kind. Although I don’t have a specific story to tell, I know whenever I take a customer to her at her desk, she will always handle it professionally and with a smile. Someone tucked away in an area that is not always so visible but definitely someone who shines in her job. This employee is a model of extraordinary guest relations! She graciously works with each person who walks through the doors to thoroughly address their questions and concerns. Once she has resolved their questions I have overheard her give guidance to customers on accounts that are not from FMCH, help them to understand their insurance or where they need to go next for assistance. Her quick wit, easy going temperament and knowledge leaves even the grouchiest customer with a smile.
Huffman recognized Jody Suminski, the Director of PFS, as someone who made a difference in her career at FMCH, “Jody has always been very supportive of me in my job. Working at FMCH has allowed me to develop great friendships with my coworkers,” commented Huffman.
Erica enjoys spending time with her husband and being mom to two active school-aged sons when not at work.
The Employee of the Month is an initiative developed by the Reward & Recognition team. Each month a FMCH employee is honored for going above and beyond for the good of the patient, their co-workers and the organization.