FMCH names Vincent December employee of the month

Pictured: Pat Bira, CEO; Serena Vincent; Krista Hammer, FMP&S Supervisor







FORT MADISON – Fort Madison Community Hospital recognized Serena Vincent as their December Employee of the Month. Vincent works in Outpatient Registration/Scheduling for the Fort Madison Physicians & Surgeons Clinic. She has been with FMCH for six years. Vincent was recognized with this nomination:

This employee has worked in many different departments of the hospital. Over the past two years she has been able to utilize all of her skills and continue to help out in different departments as needed. She has helped in ER when they were short-staffed as well as helping in outpatient registration quite often. It is as though she gets tossed around like a yo-yo, but never complains and always helps with a smile on her face. No matter where she is working for the day, she greets every patient with a smile on her face and a great attitude. She is recognized often by employees in many different departments. Often it seems as though someone needs to do something big to be recognized as standing out as a great employee, while this employee is a huge help to many departments, day after day. The loyalty, reliability, and positive attitude is what makes this employee a true candidate for employee of the month. She doesn’t just do one thing to make her shine, she continues to help better the hospital as a whole.

Vincent expressed this about working at FMCH, “Everyone I’ve worked with have been great team players. I would like to recognize my supervisor Krista Hammer for making this all possible. And when we are short and no one else to cover, without hesitation she has learned to do the registration/scheduling job, jumps in, and makes sure the job gets done to keep our patients happy. Chad Zeleny has also been a team player in Outpatient Registration, you may find him helping out down there when I’m not available. I’ve enjoyed working here because of the people, everyone always has a smile and says ‘hi’, sometimes that’s all you need to get through the day.”

Vincent spends her free time with her family and friends.

The Employee of the Month is an initiative developed by the Reward & Recognition team.  Each month a FMCH employee is honored for going above and beyond for the good of the patient, their co-workers and the organization.


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